DYER DEPOT – PRIVACY POLICY
Effective date: January 1^st, 2026

Dyer Depot Inc. (“Dyer Depot”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of our customers, website visitors, suppliers, and other individuals who interact with us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit dyerdepot.com, make a purchase, contact us, or otherwise interact with us, in compliance with Canadian federal law (PIPEDA) and Québec’s Act respecting the protection of personal information in the private sector, as modernized by Law 25. 

By using our website or providing us with personal information, you acknowledge having read and understood these conditions and you agree to the practices described in this Privacy Policy. 

Teinturier Depot.inc (eng: Dyer Depot) operates an online-only retail and wholesale shop based in Québec, Canada, specializing in undyed yarns, fibers, dyes, auxiliaries, and dyeing tools for hand-dyers. 

This Policy applies to personal information we collect, use, or disclose in connection with:

• Our website dyerdepot.com and any related subdomains
• Online store and checkout
• Email, contact forms, and customer support
• Newsletter subscriptions and marketing communications
• Social media interactions where we control the processing of your information

This Policy does not apply to information about our employees in the context of their employment, nor to information handled by third-party websites we do not control.

We manage personal information in accordance with: PIPEDA – Personal Information Protection and Electronic Documents Act (Canada) and Act respecting the protection of personal information in the private sector (Québec Private Sector Act), as amended by Law 25 These laws give individuals rights such as access, rectification, withdrawal of consent, and, in Québec in certain circumstances, a right to cease dissemination (de-indexation) of personal information.
“Personal information” means any information about an identifiable individual. We may also collect the following types of information: Account & profile information; Order & transaction information; Information regarding Communication & support; Marketing & newsletter subscriptions. Some information is collected automatically
When you visit our website, we may automatically collect such as IP address, browser type, language, and settings, device type and operating system, referring URL and pages viewed, session data, time and date of visits. We typically use cookies and similar technologies for this (see Section 6 – Cookies and Similar Technologies).

We may recieve Information from Third Parties:

• Payment processors (confirmation of payment, limited card info)
• Shipping carriers (delivery status, tracking updates)
• Email marketing and analytics providers (open rates, link clicks, aggregate statistics)

We only receive the information necessary for us to complete our services.

We use your personal information for purposes that a reasonable person would consider appropriate in the circumstances, as required by PIPEDA and Québec law. We may use the collected information to: Provide and operate our online store; Process and ship your orders; Manage payments, refunds, and account balances; Communicate with you about your orders, delivery, and customer support; Manage other customer relationships; Marketing and communications (with your consent where required); Improve our website and services; Security, fraud prevention, and legal compliance.

We do not sell your personal information.

We use cookies and similar technologies to: Keep you logged into your account; Remember items in your shopping cart; Understand how visitors use our site (analytics); Measure performance of marketing campaigns

Where required, we will seek your consent for non-essential cookies. You can manage cookie settings through your browser or device, but some features of the website may not function properly if you disable certain cookies.

We may share personal information with: Service providers and partners who help us operate our business, for example: Payment processors (e.g., credit card gateways, Interac processors); Shipping and logistics companies. These service providers receive only the information necessary to perform their functions and are contractually required to protect it.

We do not share personal information with third parties for their own independent marketing purposes without your explicit consent.

Some service providers or servers may be located outside Québec or outside Canada, for example in the United States or the European Union. In such cases, your personal information may be subject to the laws of those jurisdictions.

We obtain meaningful consent to collect, use, and disclose personal information, except where the law permits or requires otherwise. Consent may be:
– Express: for example, ticking a box to receive newsletters, or agreeing to this Policy when creating an account.
– Implied: for example, when you provide your address so we can ship your order.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of any practical consequences of such withdrawal (for example, we may not be able to fulfill an order without your shipping information).
To withdraw consent, contact us at info@dyerdepot.com.

We use appropriate physical, organizational, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We keep personal information only as long as necessary for the purposes for which it was collected or to meet legal, regulatory, or legitimate business requirements.

Subject to applicable law, you have the following rights: You can request confirmation of whether we hold personal information about you and obtain access to it, including how it has been used and to whom it has been disclosed, subject to certain exceptions; You may request correction of any inaccurate, incomplete, or outdated personal information we hold about you.; You can withdraw your consent to our processing of your personal information, subject to legal or contractual restrictions.
We will evaluate such requests in accordance with applicable legislation.

If you have concerns about how we handle your personal information, you may first contact us. 

Our website and products are intended for adult users such as hand-dyers, textile artists, and businesses. We do not knowingly collect personal information from children under the age of 14 without appropriate parental consent as required under Québec law. If you believe a child has provided us with personal information, please contact us and we will investigate and take appropriate action.

Our website may contain links to third-party websites (for example, social media platforms, educational resources, or partner sites). We are not responsible for the privacy practices of these third parties, and this Policy does not apply to them. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes.

When we make significant changes, we will post the updated Policy on our website with a new effective date and, where required, we will notify you and seek renewed consent.